Claims & Refunds

REFUND POLICY

Office Smart offers our customers a full ’30 day money back guarantee’ for all products purchased via offers or from our online store.

If you wish to cancel a purchase, we will accept the return within 30 days of purchase and guarantee to send you a full refund. To be eligible for a refund the product must be;

  • Returned in its original condition
  • Should not have been used
  • Returned in its original packaging and brand labels
  • If the product has been used, you may not be entitled to a full refund unless the item is deemed to be faulty.

 

Office Smart will accept all reasonable returns without question as long as the above terms are met and we receive the returned product within the 30 day money back guarantee time frame.

Click to Request a Refund.

 

CLAIMS

If you receive faulty, damaged or otherwise defected goods this should be immediately reported to us within 7 days of product receipt. If we are notified after this period, we will still process the claim provided we feel it to be a reasonable situation as to why the issue was not reported sooner.

Other complaints should be reported to us without any delay once the customer has discovered the fault, damage or defect but should not be reported any later than 21 days after receipt of goods.

If claims have not been filed within the time periods stated, the products are deemed to be fully working and approved by the customer.

Click to Report a Claim.